Contact Us
Last updated: 2026-08-13
Hi there! We're so glad you stopped by. At Ekko™, nothing matters more to us than making sure you have a wonderful experience — and that includes being here for you whenever you need a hand. Whether you have a question about your order, need help choosing the right product, or just want to say hello, we'd love to hear from you.
How to Reach Us
The best way to get in touch with the Ekko™ team is by email. Drop us a message anytime at support@tryekko.co and a real member of our support team will take care of you.
To help us help you faster, please include the following in your email if it applies:
- Your order number (you'll find it in your confirmation email)
- The name and email address used to place your order
- A brief description of your question or issue
- Photos, if your message relates to a damaged or incorrect item
Response Times
We know waiting is no fun, so the Ekko™ team works hard to get back to you quickly:
- Typical response time: within 24 hours on business days
- During busy periods (like holidays and sales events): up to 48 hours
- Weekends and holidays: messages received outside business hours will be answered the next business day
Every message gets a thoughtful, personal reply — no bots, no runaround. We promise it's worth the (short) wait.
Business Hours
Our Ekko™ support team is available during the following hours:
- Monday – Friday: 9:00 AM – 6:00 PM (EST)
- Saturday – Sunday: Closed (but feel free to email — we'll reply first thing Monday!)
Quick Answers
In a hurry? You might find the answer you're looking for right away! Many common questions about Ekko™ orders, shipping, and returns are already covered in our helpful resources:
- FAQ — answers to our most frequently asked questions
- Shipping Policy — delivery times, tracking, and shipping details
- Returns & Refund Policy — how to return an item or request a refund
Order Questions
Wondering where your Ekko™ package is? Once your order ships, you'll receive a confirmation email with tracking information. If it's been a little while and you haven't seen an update, just email us at support@tryekko.co with your order number and we'll track it down for you.
Need to change or cancel an order? Reach out as soon as possible — we process orders quickly, but we'll always do our best to accommodate your request before it ships.
Returns & Issues
Not completely happy with your purchase? We want to make it right. Ekko™ stands behind everything we sell. If your item arrived damaged, isn't what you expected, or you've simply changed your mind, check out our Returns & Refund Policy for details, then email support@tryekko.co and we'll guide you through the process step by step.
A Little Note From Us
Thank you for being part of the Ekko™ family. Behind every email is a real person who genuinely cares about your experience — so never hesitate to reach out. We're always happy to hear from you. 💛
Helpful Links
Ekko™ · tryekko.co · support@tryekko.co