Refund Policy

Last updated: 2026-08-13

At Ekko™, your happiness is our top priority. We stand behind every product we sell, and we want you to shop with complete confidence. That's why every order from Ekko™ is backed by our 90-day money-back guarantee. If you're not completely satisfied, we'll make it right.

Our 90-Day Satisfaction Guarantee

Ekko™ offers a full 90-day return window from the date your order is delivered. If you're not thrilled with your purchase for any reason, you can return it within 90 days for a full refund to your original payment method. No hassle, no hard feelings — just a simple promise that you'll love what you ordered, or you'll get your money back.

Condition of Returns

To keep our guarantee fair for everyone, Ekko™ asks that returned items meet a few simple conditions:

• Items should be returned in their original condition, unused or gently used.
• Please include the original packaging whenever possible.
• Include your order number or proof of purchase so we can locate your order quickly.

Not sure if your item qualifies? Just ask — our support team at support@tryekko.co is happy to help.

How the Refund Process Works

Ekko™ keeps refunds simple. Here's exactly what to expect:

1. Email us: Send a message to support@tryekko.co with your order number and the reason for your return.
2. Get return instructions: Our support team will reply with clear, step-by-step return instructions.
3. Receive your refund: Once your return is processed, your refund will be issued in full to your original payment method.

That's it — three simple steps to complete peace of mind.

Non-Refundable Items

While Ekko™ accepts returns on the vast majority of purchases, a few items cannot be refunded:

• Gift cards
• Final sale or clearance items (clearly marked at the time of purchase)
• Items returned outside the 90-day return window

If you have any questions about whether your item is eligible, contact us at support@tryekko.co before sending anything back.

Exchanges

Want a different size, color, or product? Ekko™ handles exchanges through our standard return process: simply return your original item for a full refund to your original payment method, then place a new order for the item you'd like instead. To get started, email support@tryekko.co and our team will send you return instructions.

Damaged or Defective Items

We're so sorry if your order arrived damaged or defective — that's not the Ekko™ experience we strive for. Please email support@tryekko.co with your order number and a photo of the issue. Our support team will reply with return instructions, and once your return is processed, we'll issue a full refund to your original payment method under our 90-day money-back guarantee.

Contact Us

Questions about your order, a return, or this policy? The Ekko™ support team is here for you.

• Email: support@tryekko.co
• Website: tryekko.co

At Ekko™, we believe shopping should be worry-free. If you're ever less than delighted, reach out — we'll take care of you.