Privacy Policy

Last updated: 2026-08-13

Welcome to Ekko™. Your privacy is important to us. This Privacy Policy explains how Ekko™ ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at tryekko.co, make a purchase, or otherwise interact with our services. By using our website, you agree to the terms described in this policy.

1. Information We Collect

Ekko™ collects information from you in several ways, both directly and automatically, to provide and improve our services.

Information You Provide to Us

• Account Information: Name, email address, password, and profile details when you create an account.
• Order Information: Billing and shipping addresses, phone number, and payment details when you make a purchase.
• Communications: Information you provide when you contact our support team, respond to surveys, or participate in promotions.
• Marketing Preferences: Your subscription choices for newsletters and promotional communications.

Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages viewed, products browsed, time spent on our site, and referring URLs.
• Location Data: Approximate geographic location derived from your IP address.

2. How We Use Your Information

Ekko™ uses the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and payment processing.
• To create and manage your account.
• To communicate with you about orders, products, promotions, and updates.
• To personalize your shopping experience and provide product recommendations.
• To improve our website, products, and customer service.
• To detect, prevent, and address fraud, security issues, and technical problems.
• To comply with legal obligations and enforce our terms of service.

We will only use your personal information for the purposes for which it was collected, unless we reasonably determine that we need to use it for another compatible reason and that use is permitted by law.

3. Cookies and Tracking Technologies

Ekko™ uses cookies, pixels, and similar tracking technologies to enhance your browsing experience and analyze site traffic.

Types of Cookies We Use

• Essential Cookies: Required for core site functionality, such as maintaining your shopping cart and processing checkout.
• Analytics Cookies: Help us understand how visitors interact with our site so we can improve performance.
• Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of our campaigns.
• Preference Cookies: Remember your settings and preferences for future visits.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website, including your ability to complete purchases.

4. Third-Party Services

Ekko™ works with trusted third-party providers to operate our business. These may include:

• Payment Processors: To securely handle transactions. We do not store full payment card numbers on our servers.
• Shipping and Fulfillment Partners: To deliver your orders.
• Analytics Providers: To help us understand site usage and improve our services.
• Marketing and Advertising Platforms: To deliver and measure promotional campaigns.
• Email Service Providers: To send transactional and marketing communications.

These third parties are only permitted to use your information as necessary to provide services to us, and they are contractually obligated to protect your data. We do not sell your personal information to third parties for their own marketing purposes without your consent.

5. Data Security

Ekko™ implements industry-standard technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmitted between your browser and our servers.
• Secure, access-controlled storage of personal data.
• Regular security assessments and monitoring.
• Employee training on data protection best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents and notifying affected users as required by law.

6. Your Rights Under GDPR (European Users)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, Ekko™ processes your personal data in accordance with the General Data Protection Regulation (GDPR). You have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

Our legal bases for processing your data include the performance of a contract (e.g., fulfilling your order), your consent (e.g., marketing emails), compliance with legal obligations, and our legitimate business interests. To exercise any of these rights, contact us at support@tryekko.co. You also have the right to lodge a complaint with your local data protection authority.

7. Your Rights Under CCPA (California Residents)

If you are a California resident, Ekko™ provides you with rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, and the purposes for collecting it.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out: Opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

To exercise your CCPA rights, email us at support@tryekko.co with the subject line "CCPA Request." We will verify your identity before fulfilling your request and respond within 45 days as required by law. You may also designate an authorized agent to make a request on your behalf.

8. Children's Privacy

Ekko™ does not knowingly collect personal information from children under the age of 13 (or 16 in the EEA). Our website and services are intended for adults. If we learn that we have inadvertently collected personal information from a child, we will promptly delete it. If you believe a child has provided us with personal information, please contact us immediately at support@tryekko.co.

9. Data Retention

Ekko™ retains your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

Ekko™ may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. For material changes, we will provide additional notice, such as an email notification or a prominent banner on our website. We encourage you to review this policy periodically.

Your continued use of tryekko.co after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Ekko™ handles your personal information, please reach out to us:

• Email: support@tryekko.co
• Website: tryekko.co

We aim to respond to all privacy-related inquiries within 30 days. Thank you for trusting Ekko™ with your information.