Shipping Policy

Last updated: 2026-08-13

Thank you for shopping with Ekko™! We want to make sure your order gets to you as quickly and smoothly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through tryekko.co. If you have any questions after reading this page, please reach out to us at support@tryekko.co.

Order Processing Time

All orders placed with Ekko™ are processed within 1–3 business days (Monday through Friday, excluding public holidays). Orders placed after 2:00 PM local time, or on weekends and holidays, will begin processing on the next business day.

• You will receive an order confirmation email as soon as your order is placed.
• Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
• During peak periods (e.g., holidays, product launches, or major sales events), processing times may be extended by an additional 2–4 business days. We will notify you of any significant delays.

Shipping Methods & Costs

Ekko™ offers several shipping options at checkout. Shipping costs are calculated based on your delivery address, order weight, and selected shipping method. The exact cost will be displayed at checkout before you complete your purchase.

• Standard Shipping — 4–8 business days after processing.
• Expedited Shipping — 2–4 business days after processing.
• Express Shipping — 1–2 business days after processing (where available).

From time to time, Ekko™ may offer free standard shipping promotions on qualifying orders. Any applicable free shipping thresholds will be displayed on our website and applied automatically at checkout.

Domestic Shipping

Ekko™ ships to all addresses within the United States, including Alaska, Hawaii, and U.S. territories. Please note the following:

• Deliveries to Alaska, Hawaii, U.S. territories, and PO Boxes may take an additional 3–7 business days.
• Some expedited and express options may not be available for PO Boxes, APO/FPO/DPO addresses, or remote locations.
• Estimated delivery timeframes begin once your order has shipped, not when the order is placed.

International Shipping

Ekko™ is proud to ship to many countries worldwide. International availability and rates are calculated at checkout based on your destination.

Delivery Times

International orders typically arrive within 7–21 business days after processing, depending on the destination country and customs clearance times. Delivery estimates are not guaranteed, as customs processing can cause unpredictable delays.

Duties, Taxes & Customs Fees

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in the order total at checkout unless otherwise stated. Ekko™ is not responsible for delays caused by customs inspections or for packages refused due to unpaid duties. If a package is returned to us due to refused customs fees, refunds will be issued minus original shipping costs and any return fees incurred.

Order Tracking

Once your Ekko™ order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package. Please note:

• Tracking information may take 24–48 hours to update after you receive your shipping confirmation.
• If your tracking number has not updated after 5 business days, please contact us at support@tryekko.co and we will investigate.
• For international orders, tracking detail may become limited once the package enters the destination country's postal system.

Lost, Stolen, or Delayed Packages

Ekko™ is not responsible for packages once they are marked as delivered by the carrier. However, we understand things happen, and we're here to help.

1. If your tracking shows "delivered" but you haven't received your package, please check with household members, neighbors, your building manager, or your local carrier facility — packages are sometimes marked delivered a day or two early.
2. If your package still hasn't arrived within 48 hours of the delivery scan, contact us at support@tryekko.co with your order number.
3. For packages lost in transit (no delivery scan and no tracking movement for 10+ business days domestically, or 30+ days internationally), Ekko™ will file a claim with the carrier and work with you to issue a replacement or refund.

Tip: If package theft is common in your area, we recommend shipping to a secure location such as a workplace or parcel locker.

Address Accuracy

Please double-check your shipping address before completing your order. Ekko™ is not responsible for orders shipped to incorrectly entered addresses.

• If you notice an error in your shipping address, contact us at support@tryekko.co as soon as possible. We can usually update addresses before an order ships, but we cannot make changes once the package is in transit.
• Packages returned to us due to an incorrect or undeliverable address will be eligible for reshipment at the customer's expense, or a refund minus original shipping costs.

Contact Us

If you have any questions about this Shipping Policy or need help with an order, the Ekko™ support team is happy to assist:

• Email: support@tryekko.co
• Website: tryekko.co

We aim to respond to all inquiries within 1–2 business days. Thank you for choosing Ekko™ — we appreciate you!